Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

Sumaia Azmi (A Life-coach, Corporate Trainer & Counselor Psychologist) take this course from BYLCx. BYLCx provides online learning to equip young people with leadership skills, and enable them to have high impact in public, private, and civil sectors.

Course topics:

  • 1. How to deal with difficult people
  • 2. Importance of the course
  • 3. The outcome of the course
  • 4. Understanding emotions, the role it plays & pick your battle wisely
  • 5. The first step of dealing with difficult people
  • 6. Preparing for a stressful conversation
  • 7. Steps of preparing
  • 8. Right tactics, not people
  • 9. Victim role It’s mostly about you
  • 10. Mean colleagues understand why
  • 11. The dos and don’ts mean colleagues
  • 12. Passive aggressive colleagues
  • 13. Do’s and don’ts for passive aggressive colleague
  • 14. Get help sooner than later
  • 15. How to work with someone who thinks everything is urgent
  • 16. How to work with someone who’s already stressed out
Categories: Blog


Much Photos Watch · March 14, 2022 at 4:05 pm

How is the COVID situation over there?

    Nirvana · April 4, 2022 at 7:09 am

    The situation is better than before! Thanks a lot & stay safe!

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